Privacy Policy
Last updated: April 2026
Covian (“we,” “us,” or “our”) operates the covian.io website and related services. This Privacy Policy explains how we collect, use, and protect your information when you use our platform.
The short version: we never sell your data to lead aggregators or third parties. Your information is used to educate you, not to target you with sales calls.
What we collect
Information you provide directly. When you use our chat tool, you may share details about your family situation, income, or coverage goals. If you opt in to receive a summary, we collect your email address and, optionally, your phone number.
Usage data. We collect standard analytics data such as pages visited, session duration, browser type, device type, and referring URL. This helps us understand how people use the platform and improve the experience.
Conversation data. The content of your conversations with our AI assistant is stored to generate your coverage summary and improve our educational tools. Conversations are not linked to your identity unless you voluntarily provide identifying information.
How we use your information
- •To provide and personalize the educational experience, including generating your coverage summary
- •To send you the summary and any updates you opt in to receive
- •To improve and develop our platform, content, and AI capabilities
- •To monitor for abuse, fraud, and technical issues
- •To comply with legal obligations when required
Data sharing
We do not sell, rent, or trade your personal information to lead aggregators, insurance carriers, marketing companies, or any other third parties.
We may share limited data with service providers who help us operate the platform (such as hosting, email delivery, and analytics), but only under strict contractual obligations to protect your information and use it solely for providing services to us.
We may disclose information if required by law, such as in response to a valid subpoena or court order.
Cookies and tracking
We use essential cookies to keep the platform functioning properly, such as maintaining your session during a conversation.
We use analytics tools to understand aggregate usage patterns. These may set cookies on your device. You can control cookies through your browser settings. Disabling cookies may affect certain features of the platform.
We do not use advertising cookies or retargeting pixels.
Your rights
Depending on your location, you may have the right to:
- •Access the personal data we hold about you
- •Request correction of inaccurate information
- •Request deletion of your personal data
- •Opt out of marketing communications
- •Request a portable copy of your data
To exercise any of these rights, contact us at the address below. We will respond within 30 days.
Data retention
We retain conversation data and personal information only as long as necessary to provide our services and fulfill the purposes described in this policy. You may request deletion of your data at any time by contacting us.
Security
We use industry-standard technical and organizational measures to protect your information, including encryption in transit and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on this page and updating the “Last updated” date. Your continued use of the platform after changes are posted constitutes acceptance of the revised policy.
Contact us
If you have questions about this Privacy Policy or your personal data, contact us at: privacy@covian.io